Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products.
All products distributed by Australian Erotique to its customers are guaranteed against defects and workmanship for a period of one year from date of purchase. The product is covered under warranty only if it was used for the purpose it was intended. This warranty is void in the event of misuse or abuse of the product. Australian Erotique will not allow any claims for labour or other expenses necessary to replace or repair damages caused by a defective product.
Products which are found to be defective will be credited. If a replacement is required from Australian Erotique, it will be charged at the standard rate and shipped freight free. An email notice MUSTbe sent advising of the return to; firstname.lastname@example.org
Australian Erotique will not offer credit for inventory returned with no fault found or as a result of inventory ordered which is surplus to requirement or is older than 6 months from the date of dispatch from Australian Erotique.
Australian Erotique may distribute non-apparel products that are intended for use strictly as adult novelty toys for entertainment. They are not intended for medical use and have not been clinically tested. No medical claims are warranted or implied by the use of these products.
Policy for Returning Lingerie and/or Costumes
The exchange garment MUST meet the conditions set out in the below terms:
- Any labels are still attached to the product.
- Products are returned in the original undamaged box.
- The product has not been worn (except to try on for size)
- The product has not been damaged or soiled.
- The product has not been altered by you in any way.
- The product is accompanied by the original invoice.
- We do not accept returns for latex wear, pantyhose, stockings and stocking type bodysuits.
Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.